Frequently asked questions
Let’s make the next step clearer.
These answers are a starting point. Contact our team to discuss your individual needs and the options available.
Can a family member be paid to provide care?
Some programs may allow eligible family caregivers to be paid. Availability depends on the member, program rules, assessment and approved services. Contact us to discuss your situation.
How do I check coverage?
Tell our team which health plan or program you use. We will discuss the verification needed; coverage and approved hours must be confirmed before services start.
What should I include in an inquiry?
Your name, contact details and a general description of the support you are exploring. Please do not include Social Security numbers, medical records or other sensitive documents in the website form.
Can a care coordinator contact you?
Yes. Care coordinators and community partners can contact our team about services and the appropriate referral process. Please arrange a suitable way to share any sensitive information.
Does sending an inquiry start services?
No. An inquiry starts a conversation. Service availability, program eligibility, coverage and approved hours must be confirmed before care begins.
How can I speak with someone?
Call (623) 223-0302 or send a general message through our contact page.
Still have a question?
We are here to help you find a starting point.